Shipping Policy
At The Little Giraffe, we believe every package carries more than a product — it carries our promise of gentle, natural care for your family. We carefully prepare each order to ensure it reaches you safely and in the best condition possible.
1. Shipping Charges
- • Below ₹1,000: ₹50 Shipping Fee
- • ₹1,000 & Above: FREE Shipping
- • Below ₹1,000: ₹100 Shipping Fee
- • ₹1,000 & Above: FREE Shipping
2. Order Processing
Orders are usually processed and dispatched within 12–24 business hours after successful order confirmation.
Orders placed after 5:00 PM (IST) on Saturday, or on Sundays and public holidays, will be processed on the next working business day. During festive seasons, product launches, or promotional events, order processing may take slightly longer than usual.
3. Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Within India | 5–7 Business Days |
| International (where available) | 7–15 Business Days |
Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or local government regulations.
4. Cash on Delivery (COD) Rules
Cash on Delivery is available at most serviceable PIN codes across India.
COD is not available for:
- International orders.
- Domestic orders exceeding ₹10,000.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp containing your shipment tracking link. You can also view real-time updates directly under My Account > Track Order.
6. Damaged or Missing Packages
If your package arrives visibly damaged or tampered with, please refuse delivery if possible. If you accept the package, please contact us within 48 hours of delivery with your Order Number and photographs of the box and items.
7. Contact Support
If you have any questions regarding your order or shipment, we're here to help:
The Little Giraffe Shipping Support
Email: care@thelittlegiraffe.in
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)